"I've tried twice to e-mail Scion re the hatch rattle strut fiasco and had my e-mails returned as undeliverable. Yes I've talked three times to a lame-a_ _ s customer service rep who has no knowledge re the strut rattle TSB. Anyone have a better e-mail address or a phone # for Scion different than the customer service reps?
I want to talk to Scion Manangement!
Thanks,
Ranger K
This is the text of the e-mail
"Very unhappy with lack of responsivesness from Scion it'self regarding rear
hatch rattle in rear hatch struts. It's been three months since these hatch
rattles have been reported. Check threads on both the Scion life and YourSciontC
websites.
When is the TSB coming out? I think its very unprofessional of Toyota/Scion to
make owners come up with all kinds of home-made fixes... foam padding, wrapping
electrical wires with padding etc. etc. This isn't the kind of modding I
expected to do to my scion.
If this rattle was unique to my tC I would have more patience but its very
common even my salesman's own tC has it.
At least I could be reassured Scion is developing replacement struts and the car
will be fixed. As much as I love my Car (purchased July 2004) I'm having to
mention the rattles to people who ask me about my car.
Feel free to call me regarding this."
I want to talk to Scion Manangement!
Thanks,
Ranger K
This is the text of the e-mail
"Very unhappy with lack of responsivesness from Scion it'self regarding rear
hatch rattle in rear hatch struts. It's been three months since these hatch
rattles have been reported. Check threads on both the Scion life and YourSciontC
websites.
When is the TSB coming out? I think its very unprofessional of Toyota/Scion to
make owners come up with all kinds of home-made fixes... foam padding, wrapping
electrical wires with padding etc. etc. This isn't the kind of modding I
expected to do to my scion.
If this rattle was unique to my tC I would have more patience but its very
common even my salesman's own tC has it.
At least I could be reassured Scion is developing replacement struts and the car
will be fixed. As much as I love my Car (purchased July 2004) I'm having to
mention the rattles to people who ask me about my car.
Feel free to call me regarding this."