Scion dealer satisfaction

2552 Views 32 Replies 16 Participants Last post by &The TC& @HTown, Jul 27, 2005

&The TC& @HTown

Discussion Starter · Jul 19, 2005

Am I the only one who is less that satisfied by the service I've gotten at my dealership. I thought scion was supposed to be a brand that prides itself on customer service and satisfaction. It seems to me like the guys at my dealership don't really know nor care too much about my car or me. Its like once I signed the paperwork and started making payments, they're not too concerned about any problems I might be having.
Plus I had many issues in waited for delivery, ie. being told it would take 2-4 weeks, when it ending up taking 8+. I know its a relatively new brand but come on, I was getting all these customer satisfaction survey emails and phone calls days after I got the car, but since I've been having minor problems (clutch pedal, sunroof rattle, dented rim/blown tire) they seem too busy to care. Anyone else with scion dealer horror stories? BTW im from PA

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Scott.tc.06

· #2 · Jul 19, 2005

Originally posted by $The TC$ @HTown@Jul 18 2005, 10:45 PM
Am I the only one who is less that satisfied by the service I've gotten at my dealership. I thought scion was supposed to be a brand that prides itself on customer service and satisfaction. It seems to me like the guys at my dealership don't really know nor care too much about my car or me. Its like once I signed the paperwork and started making payments, they're not too concerned about any problems I might be having.
Plus I had many issues in waited for delivery, ie. being told it would take 2-4 weeks, when it ending up taking 8+. I know its a relatively new brand but come on, I was getting all these customer satisfaction survey emails and phone calls days after I got the car, but since I've been having minor problems (clutch pedal, sunroof rattle, dented rim/blown tire) they seem too busy to care. Anyone else with scion dealer horror stories? BTW im from PA

I haven't had my car long but so far the dealer has been great. The guy that sold me the car was about 25 and asian, he has a celica and wants a tC so he knew like EVERYTHING about em. Fast call backs, they gave me their undevided atttention at the time of purchase as well as the 2-3 trips I've made back to pick up stuff and get my car tinted.

The paint was a little weird on the passenger side in one small spot they fixed that and I got a door ding at work on my driver side (already) and they fixed that too for no charge! Hopefully I won't have any problems but if I do I hope I can expect the same great service I've gotten so far!

Plissken

· #3 · Jul 19, 2005

1-800-70-SCION

TeK

· #4 · Jul 19, 2005

Indeed, my dealer was a nice guy but he was new to scions and didnt know anything about them. The only thing he knew was that the radio had a 'feel' option.

The manager knew much more, but he wasnt in the week I ordered mine

BlackIce

· #5 · Jul 19, 2005

World Scion in Atlanta was both knowledgeable and courteous during both my experiences! No complaints from me. BTW Kick a$$ avatar TeK. I hate that pretty boy A-Rod!

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wolo

· #6 · Jul 19, 2005

One complaint that annoys the hell out of me is the "I waited this long for my car." While it is an inconvience to be sure, the dealers actually want to sell you a car. Hell, they would sell you two if wanted. There's not a conspiracy in that they're purposely making you wait. The quicker you get your car, the faster they get their (small) cut from the deal.

Obike

· #7 · Jul 19, 2005

Originally posted by BlackIce@Jul 19 2005, 08:33 AM
World Scion in Atlanta was both knowledgeable and courteous during both my experiences! No complaints from me. BTW Kick a$$ avatar TeK. I hate that pretty boy A-Rod!

2

I bought my car from Reinhardt Toyota/Scion in Montgomery and they were great (despite the few hiccups). The problem I've had is with World Toyota/Scion service here in Atlanta. They had my car for two weeks and were quite incompetent (in fact, I think they did the shock and spring install wrong)... they ordered the wrong part three times.

Not to mention the fact that they did try to have me pay for some small items, I told em to shove it up their @$$. At some point in time you have to stop being courteous and lay down the rules.

Overall I've had a great experience though, a few exceptions for certain dealers.

BlackIce

· #8 · Jul 19, 2005

Good to know Obike... I chose World because they had the car I wanted in stock and was only an hour away. I felt it better to deal with them than the morons at my hometown dealer (Conyers Toyota/Scion). I guess I'd better find a better dealer for service and mods. Anybody in the ATL have any suggestions?

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Obike

· #9 · Jul 19, 2005

Zoltiz bought his car from Marietta Toyota, gets it serviced at Conyers Toyota, and had his supercharger (when he had the matrix) installed by Atlanta Toyota. That should say something.

zoltiz

· #10 · Jul 19, 2005

Hmm. BlackIce - you are in Conyers? Damn. Small world.

Plissken

· #11 · Jul 19, 2005

Originally posted by Obike@Jul 19 2005, 02:32 PM
That should say something.

He gets around?

&The TC& @HTown

Discussion Starter · #12 · Jul 19, 2005

Wolo, I understand your point, but from a business deal perspective, as a consumer, when someone gives me a timeframe, I expect it to fall within that timeframe, or maybe a little bit longer. I had to wait over 2x longer than they told me. I didn't care if they had to sail to Japan and bring it back themselves, it was their obligation to deliver on their promise. I work, I can't be without a car for an extended period of time. All i'm sayin is, if its gonna take 8 weeks, have some integrity and tell me that, if I go buy another car, then so be it, but at least they would have told me the truth.

Plissken

· #13 · Jul 19, 2005

Sometimes they have no idea how long it will take. Granted, if they don't know they shouldn't guess. My dealer warned me it could take over a month. It did.

iGod

· #14 · Jul 19, 2005

^^^ true, you would hope they would just give up the info they have. and if they knew it was going to take that long, and were just trying to hook you, that sucks a lot and so do they.
however, moriarty and i would often quote someone a time based on the pattern set forth when previously trying to find someone the car they want. and every so often, the factory is to blame for us exceeding that. for example, we have very few xB's on the lot. which means i have to order them for people. now, in the recent months and months of ordering xB's for people it has taken at max 2 weeks to get them in. if i told someone two weeks today, based on what it has been, i would be lying. whether i knew it or not. because they dont have any to ship right now. our end of month shipment is coming with 4 xB's. great. seeing as how the xB comes in 6 colors and two transmissions, you can see the dilemma. now, since i found this out today, i could have told someone 3 days ago, "oh yeah, i should have a bunch coming in at the end of the month. i can get you one in the color you want."
now i am a liar. because out of the blue, availability dropped. now, i am not saying thats the case here, nor am i defending the dealer you purchased from because i dont know them. i just wanted to give the dealer's perspective of possible reasons. just because we dont lie to our clients, doesnt mean other people dont.
scion is about being customer friendly. problem is, most of the people selling scions arent as into it as others. you are talking about a lot of people who have been doing the car thing for a number of years, and are very old school car salesman. although that isnt what scion wants as their reps, it isnt up to them who the dealers hire.

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&The TC& @HTown

Discussion Starter · #15 · Jul 19, 2005

owww. My brain hurts after reading that. True dat though. BTW what does inevitablegod signify, r u real religious or something? just curious

iGod

· #16 · Jul 19, 2005

no, i just have a complex.

wolo

· #17 · Jul 19, 2005

Originally posted by $The TC$ @HTown@Jul 19 2005, 03:54 PM
Wolo, I understand your point, but from a business deal perspective, as a consumer, when someone gives me a timeframe, I expect it to fall within that timeframe, or maybe a little bit longer.

I totally understand what you're saying. I would have an issue if the dealer didn't keep you informed about what was happening. If he said it would arrive in two weeks, and he gave you a call on week 8 and said "Its here!" I would be pissed as all hell. If all signs initially pointed to a two week turnaround, but allocation changed, and you were informed as soon as he knew, then its just a matter of circumstance.

An unfortunate inconvenience to be sure, but not the result of a dealer who's dragging his heels, if you know what I mean.

TBova

· #18 · Jul 19, 2005

2

Originally posted by inevitablegod@Jul 19 2005, 07:22 PM
no, i just have a complex.

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easyrider

· #19 · Jul 19, 2005

You ARE complex.

Some of the salespeople are light years away from the product, as you say. I knew way more about the tC than my salesman who advised me that he would just buy a Corolla instead. He said all cars are just a way to get from point A to point B. Great attitude!

iGod

· #20 · Jul 20, 2005

^^^ yeah, those guys dont help the scion cause.

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