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Discussion Starter #1
Hey guys, I was trying to add to my original thread about this...but I couldn't remember when I posted and lack of time to search for it...neway...it took my dealership almost a month to order the parts for the sunroof...finally got it fixed....and 2 days later....no popping sounds!!...ah wonderful...I love my car...oh yes...I got lots of freebies for "being so patient" from the dealership and scion customer care...
 

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That is awesome!! Do you know what type of part it was that they ordered??? For future reference.
 

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If you're talking about rattling...I luckily haven't had that problem...

If you're talking about popping...I DID have that problem, very rarely, but I haven't noticed it happening for quite some time now...and I've been listening for it the past week, but no noise at all.

Wondering if it fixed itself somehow (loosened up a bit so it doesn't strain as much over bumps) or what....


GRATS on getting yours fixed, though!!!
 

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Congrats... please let us all know specifically what they replaced or fixed. Is the TSB out yet?? I would like my popping to go away..
 

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Discussion Starter #8
They replaced the headliner in the moonroof....Sorry I wasn't clear about that, the popping is gone...I never had the rattling...in case it matters...I have been dealing with Amy at Scion customer care...
 

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was your headliner sagging? i've heard that's been a problem on some tc's.. and you had popping but now its gone? (just to clarify)
 

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I should get my car back tomorrow, having brought it in for the same problems (sunroof popping noises and rattling from the rear hatch area). So far they've told me that they put some foam kits in and did something else, and have eliminated almost all the noise. I'll let you know the final word when I pick it up tomorrow evening (hopefully).
 

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They told me the headliner was deformed, I don't know if that also means it was sagging. Yes I most definitely had the popping, it was happening ALL the time, and I haven't heard it since I picked the car up from the dealer on Saturday.
 

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well good glad to hear what the fix is.. did your mechanic call scion? or did they just come up with this fix on their own?

glad to hear you don't have any more noise!! good stuff..
 

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I dropped my car off 2 days ago to get the moonroof fixed, and the guy finally figured it out yesterday saying that popping in the moonroof was a screw tightened to the wrong torque.... Apparently this is the big fix My car needed.
That seem a little bit to obvious to anyone else?
 

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No StC..actually, the first "fix" I heard about was that a screw had been set to the wrong torque and it just needed to be readjusted.

Have you have any problems with it since then? If not, did your mechanic just decide to give that a try or did he talk to Scion and get the info?
 

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I've noticed a slight rattle coming from the sunroof area. Its not the popping that's been well-documented; it seems like its coming from the retractable cover area on the passenger side. Its very slight at this point, but still noticeable when going over slight bumps in the road.

Anyone else experience this?
 

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Oh, the drama invloved with this situation....this may get long, my appologies in advance!

I bought the TC from Clair Toyota in Dedham MA, and they sucked. They kept on pushing me back and back on the delivery, but I figured it was ok cause of the high demand. When I took delivery they hadn't installed my light kit, and didnt tell me until I was about to drive off the lot. I finally noticied and asked and the guy delivering the car where it was and he had no idea... turns out the part was back ordered and they didnt order it until the car got to the dealer... IMHO they should have ordered it when I ordered the car so everything could have been installed at once.

Anyways they gave me the run around and I finally got it installed, but that experience cupled with them continually telling me one thing and doing another (even down to little things like getting me a scion key chain instead of the two crummy plastic Clair one I got) led me to call Scion and let them know how they dont have it together.

Scion was good and they supposedly followed up on it, and when I was talking to a rep he asked if there were any problems with the car. I said "no, just that the moonroof pops once in a while." He thought that was the end of the world and transfered me to a "specialist" in this area, Sol, and she helped me set up an appointment with Boch Toyota in Norwood, MA because I didnt want Clair touching my car. I was happy because Sol was really nice and said that they would get this fixed for me and that there was documentation on how to fix it. I thought this was a TSB, or something along those lines.

Anyways, I have my GF drop off the car to get fixed this past Monday AM, and the guy who was going to work on the car said he knew what the problem was already and it would get fixed by 5 that night. Sweet! IM happy cause I was under the impression it was going to last much longer than that.

I get to Boch at 5:30, hadnt gotten a phone call to tell me to do anything different, and I find out that nothing got done. I mean the guy even asked me, "
Ok, there is a def popping noise, I heard it.... so when does it happen?" Im like if you heard it, then wouldnt you know when it happens? Anyways I told him it happens when the roof is open or closed and mostly when im comming out of a drive way to turn into traffic...basically when the frame stretches.

So now this guy is up to speed, so I ask him... Wasnt there documentation on how to address this? And he says there is none and he never heard about it.

Ok, maybe hes a bad mechanic, or there is a communication breakdown somewhere... but I shouldn't be playing middle man and be the one who has to figure this out.

So yesterday,I get a call and he tells me that he has just fixed it by untightening the bolt to bring it into spec. But I havnt been able to pick it up yet because Ive been at work late.

So back to your question... I dont know if ithe fix works. I dont know if someone got on the horn and told him what to do(becasue I called Scion the next day and called them out on the no documentation thing), or if he just figured it out himself. I'm just hoping it works, the Chevy Malibu Im driving as a rental now sucks!!!!

And I LOVE this car...its my first new one and I'm trying to take the best care of it that I can, but if its not fixed Im just going to leave it there and start playing the "I want my money back" card because in all honesty Scion has not been treating my situation well. I know it sounds extreme, but I'm fed up.

So I'll let youb know tonight or tom what the deal is, and hopefully it will be a good post!!!
 
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