So.. I got a call on friday saying that my dome light replacement was in. I already had an apt made for tomorrow (tues) but the service manager that I talk to said If I needed to change it, to just let them know. OK.. I told the guy on friday that I could drop my car off today and to please let the manager know since i would be needing a rental. (they give me a rental now because of all the crap they've put me through in the past few months). The says ok and I thought that was that.
Today.. its 10am and I'm at the desk dropping my car off. I tell the guy that my part came in and it needs to be installed.. i also let him know about the wind deflector issue and that the guy in parts said they had the film thing so that was also noted when making the apt.. the guy says 'what wind deflector issue.. is there a problem and we're replacing it?' i was like no.. no problem.. I just heard about the campaign and the parts guy told me my scion was one of the ones that needed the thing done. He said he knew nothing about it and just stood there.. finally he called parts to see if my order for a wind deflector came in. what a dumb ass.. i told him again that nothing was ordered and that they had it in.. finally he makes a note in the computer and asks if i had any other issues. I told him that I had a rattle near my steering wheel and my radio.. he wrote it down and said they'd call me. I'm standing there for a few minutes while he asks the next person to go over there.. I say excuse me and ask him where's my rental.. he says there's nothing there and if i'm sure I was getting one.. at this point i'm pissed cuz he is treating me like an idiot. He says theres nothing and goes to the back.. i see that he doesnt ask anyone and comes back to say there's nothing. He finally calls the manager and he tells the guy to give me a rental. dumb ass! So then he says they have no more rentals and stands there.. doesnt offer me any other options and i'm like.. okayyyy.. then he suggests that I wait a while for them to get me a rental from hertz.. this now means that i'll be waiting a while for that rental to either get there or for the other guy to get to the dealer to drive me over there.
Now.. I am pissed, took time to go to the dealer and my car is still not fixed. ugh!