Still a fairly good review... maybe I read it differently, but it seems they had some design issues & a possible quality issue w/ a piece of plastic in the hatch, which I haven't seen anyone here experience. They didn't; however, mention any rattles... I'm not sure why they expected anything other than an oil change at under 5,000 miles... (& why pay when we get 3 for free?) But their final word says it all, "in most other respects the Scion tC offers a lot of bang for the buck."