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BE CAREFUL WHEN BUYING FROM KRAZY KUSTOMZ ONLINE. I purchased this 8 piece body kit for my 2005 Scion tC. It is supposed to replace the front and back bumbers, side skirts, and fender flares to give the car a different look. There are several problems that I have encountered. The two side skirt were damaged. They both have the ends knocked off and have cracks, black markings, and chips. There was only one end in the box. The company tried to tell me that it was damaged during shipping but there was only one end in the box which I had mistaken for a part. When I went to have an autorepair man install this body kit he told me that the parts were poor quality. He noticed damage done on the body kit. There were cracks and rough spots. He said that he could have fixed it and went on to try to install it. The front and back bumbers do not fit. There are large gaps in between the body of the car and the bumbers. I contacted the company and they were unwilling to refund any of my money. They said I signed for the package and that it was my property. The complaint is for a variety of things. The parts arrived damaged. The parts are of poor quality. The parts don't fit. The company would not refund my money or offer any compensation. They tried pinning it on the shipping company. Their customer service was not good when asking for a refund but they were very compliant with any claims that I wanted to file against them. I tlaked with Craig Flango and the company would not refund my money. So be careful buying from http://www.krazykustomzonline.com/ That's Krazy Kustomz Online, KraZy KustomZ Sound & Security, RD 7 Box 937, Altoona, PA UNITED STATES, 16601, (814)943-5290 They only had thre body kits left when I bought from there so they obviously sent me a damaged one to get rid of it altough they continue to deny this. But they were unwilling to offer a refund. There were black markings on the side skirts and there is nothing in the box that could have done this. There was also the broken off end to only one of the side skirts. They say the box broke in shipping and they repacked it. And another note, I'm not sure if all Kreative Import Technology body kits fit this bad but you really have to do a lot of work yourself. It's almost as if the boddy kit is unfinished. It's cracked and rough. If you wanna see pictures of the side skirts then go to http://www.angelfire.com/nj4/botlman/. Thanks for listening and not buying from this terrible company. I don''t understand why a company who swears that this never happened in three years wouldn't make a refund. It's not as if I didn't like the way it looked or the syle. It didn't fit and was broken. If you have three years of good business then when one order goes wrong you should refund it. Oh well... it's too bad that some people are so greedy and inconsiderate but what goes around comes around.
 

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sh!t how can they ship u something like that, and then not even give a f^ck.
 

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thats so bad.... u can't mess something up like that, unless u TRIED to
 

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Did you use a credit card to pay them? Ask for the CC company to do a chargeback, then send them pictures of the gaps that un-fitting bumpers create and the pictures from your page and I'm sure they will have no problem with finalizing the refund.
 

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Hmmm... this is from the Terms of Use on their site... I wonder if this was added after this incident or if it was already there. Either way, if I saw this, I would avoid this company... seems a little shady them having to cover themselves this way:

QUOTE
Shipping Damages
Some products may be damaged during transit.  Krazy Kustomz Online is responsible only for the shipment of your order.  Once the freight carrier accepts the package they assume all responsibility of delivery and any damage that may occur in transit.  Inspect all packages immediately in the presence of the delivery person.  Do not sign delivery receipt until all packages have been inspected. In the event that damage has occurred, note the specific damage on the delivery bill and have the delivery person sign it as verification. Retain all boxes and other packaging material as package may be subject to inspection by the carrier. Call Krazy Kustomz Online within 24 hours to file a claim request. Failure to comply with this policy will result in a denial for damage claim.[/b]
The parts in bold are in bold on their site - I've never known a carrier to allow this - they can't exactly create the terms for which the carrier must abide. That would be something to check out w/ whatever carrier they used. BTW, which one was it? Who delivered the package?
 

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Here's the company's response on SL:

QUOTE
Before anyone jumps on the bandwagon here is our side of the story.

Customer purchased the kit from us online. We drop ship these direct from the manufacturer Kreative Import Technology.

The customer upon checkout clicked the box that he agrees to our store policies.
http://krazykustomzonline.com/information....425cb3da0776e56

The kit was shipped from Elk Grove CA by Kreative Import Technology. The kit was brand new and not damaged when it was shipped.

The customer signed for his shipment when it was recieved and accepted the delivery. This totally goes against what he was informed when he purchsed online.

Directly from store disclaimer
Inspect all packages immediately in the presence of the delivery person. Do not sign delivery receipt until all packages have been inspected.

Now after the kit has been delivered the customer contacts us via e-mail and states that we intentionally shipped him damaged parts. Why would we do that it just makes no sense and he has no proof to back up this claim whatsoever.

We informed the customer that his only recourse is to file a damaged shipment with ODFL that he did not inspect the package until after it was delivered and there were damaged parts inside.

The customer wants to return the kit now because his "mechanic" said that the kit does not fit the car and he would need plaster to fill gaps to make everything right but it would crack anyways.

This is not a job that a mechanic is capable of and anyone using the word plaster for installation of a fiberglass kit has no clue what they are doing.

Install pictures of the SEMA car I built last Oct.
http://kreativeimport.com/mambo/gallery/vi...lbumName=KIT_tC

Now what are we supposed to do at this point after the customer has failed to abide by any of the store policies he has agreed to and has signed the delivery slip from the freight line taking ownership of the delivery?

We ship over 100 orders every month and damage does occasionally occur in transit. It is just the nature of the business that when you ship items that are fragile you will have damaged claims to deal with. That is the reason we have a disclaimer and provide the customer with all the information up front before they order on how to handle a damaged shipment.

As for the kit not fitting there are 39 of these kits out there going on cars or already installed. For anyone that is experienced with fiberglass kits and capable of installing a widebody conversion this is not a hard kit to do. I did the SEMA KIT car with 1 other guy in 6 days start to finish.

I am listing some images of finished tC's with this kit below All of which are car show trophy winners and the red car is even on Scion bill boards

<IMAGES REMOVED>

To sum this up I'll let everyone who reads this make their own decision on this claim against us. We are a very fair company with customers and do our best to provide the best pricing and support possible. When customers order online I process the order personally and most shipments go out within 24 hours. I provide order tracking for all my orders so that the customers can be available when the delivery is made.

In 3 years of business we have never had a customer accuse us of intentionally shipping a damaged product and I cannot see what reason anyone would do that for. If this customer would follow terms of service he would have options on getting the matter resolved. Instead he emails us threatening to destroy our reputation on the internet and sue us with the better business bureau and the CA, and PA attorney general.

I have informed the customer to contact us for any information he may need including his invoice, customer disclaimer, and bill of laden he signed to accept delivery. We will fully cooperate with his suit against us and we are 100% confindent that we will prevail.

As a final note I don't like to see anyone disappointed when they walk away from a sale with our company. I take no satisfaction in knowing that this guy is unhappy but what can you do as a company when an individual does not take the time time to follow the proper channels to resolve an issue. Buying parts for your car is a fun thing and I wish that he ended up with a car that looks like those pictured above.

In no way though has this issue that the customer is in been caused by fraud or negligence by Krazy Kustomz Online the retailer or Kreative Import Technology the manufacturer.

I'd like to thank all those customers that have ordered from us in the past and continue to support us.

Craig Flango
Chris Harkless
Co-Owners Krazy Kustomz Online[/b]
 

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and then there is this to consider. body kits RARELY come smooth and pretty and polished and flawless. for a variety of reasons. old molds, flaws in molds, ####ty craftsmen, low quality materials, etc... (of course, they should never come broken and cracked). their are usually minor flaws, perhaps a surface crack, minor pits in the glass, etc... gaps are most often caused by the mfg not accounting for shrinkage in the mold. every kit i have every seen has arrived ready to go, but by that i mean, ready to fill, sand, prime, fill, sand, prime, sand, prime, sand, prime, sand, edge, install, tighten up, sand, smooth, paint, color sand.
however, i am not coming to the defense of anyone. while i cant figure out how a company who never touches a product (drop shipped kit) can be responsible for what is in the box, or the condition it arrives in, i am not defending.
having seen the work from the guys at kreative import tech, having been in their shop and seen what i have seen, and having spent a good amount of time dealing with one of the "employees" over there, i would never buy a thing from them. so i assure you, i am not defending them. moriarty took pics of the last kit frm them we saw installed, and it looked like ass. you have to keep in mind, the guys who build the show cars with these kits on them usually mold them to the car, cut and roll the fenders, etc... and then repaint the entire car. the average joe is going to have a hard time accomplishing that same look without dropping a lot of dollars.
 

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"Refunds will not be issued on returns that are damaged during shipping back to Krazy Kustomz Online. In the event that damage does occur, a refund will be issued when a claim has been settled with the carrier. Failure to comply with this return policy will result in a refusal of the shipment and will be returned to customer at his/her own expense."

Does the customer get this kind of opportunity too? Or is the order charged immediately after its placed and before the order is shipped?

As for their inspection and claims requirements, 24 hours is a short time, what if the carrier leaves the package at the doorstep and you are not home? I have never seen a carrier deliver something without a serious sense of urgency on the deliveryperson's part. In other words, I find it difficult to reasonably assume the delivery person should wait while you open the package and inspect it thoroughly, then ask them to co-sign indicating noted damage. Moreover, such stringent policies seem to indicate that they have enough experience dealing with returns/damage issues to create detailed requirements for each stage of the process. This seems contrary to what they claimed in that sl post. For some reason, they need to limit their liability as much as possible it seems.
 

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Be it the policy or their attitude, I just lost my appetite for bodykits with these guys. Lesson learned - read store policies, ask around for other people's experience with the shop, etc. Oh, and charge everything to the credit card...
 

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Ouch. Two companies are getting slapped pretty hard here.

Based on the number of people that visit these forums, I think it would be in their best interest to 'make nice' and send out a new body kit.

It can't cost them that much to manufacture the product, and it would give them lots of much needed brownie points with the community.

Lets hope they do the right thing.

(and yes, I read the disclaimer. I don't think its legally binding, its more of a guideline)
 

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Note to Krazy Kustomz: Just because you write it doesn't make it so!

I could put a sign on my lawn that says "If you step on my lawn I will shoot you. By stepping on the lawn you agree to these terms." But if I shoot someone, I can't legally fall back on "well, he agreed to the terms!" Write anything you want on your website, it still doesn't excuse you from the business practice laws of your state.... Which incidentally:

In the state of PA a merchant is responsible for items shipped via USPS or any private carrier. The carrier is a contract service offered by the merchant, and should the carrier fail the merchant is required to hold responsibility for the damage of the goods.

I'm not sure which sucks more, your suck policy (which has blatant disregard for your jurisdictions statutes) or your suck legal department. Either way it's online merchants like you that are DESTROYING e-commerce. Just think.. By not offering good customer service (yeah you beat this kid for a few bucks) but think of all the money you lost from potential customers who will now NEVER buy from you. I'm starting to think that your business strategy is about as useful as your legal department.... BUNK!
 

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I know this is old, but i've had the same problem with krazy kustomz and just beware that these people will say that it's damaged in transit, but pin holes, thin spots in body kit, cracks, and just poor quality. all of these things are mostly from the manufacturer. i hate that they said that i had to inspect it when the shipping company just dropped it off. I actually had Chris work with me on this and i took pictures and let him know how messed up it was. my body shop thought i bought the body kit on ebay or something, like it was cheap. at the same time i also bought a hood, spoiler from krazy kustomz at the same time. all were damaged! the spoiler was sent to me from another customer who didn't want the spoiler anymore so krazy kustomz told that guy to send it to me! can you beleive that? lol i mean i paid for a brand new item and got a used spoiler from some guy i have no idea about... yeah krazy kustomz told me that! i'm not making this up. well the spoiler was damaged. they took everything back and they'll be sending me replacements as they say.

the best way to avoid the whole inspection thing (if you don't know what to look for) have them send it to your body shop and they'll inspect it for you so if there's anything messed up they won't sign for it. the service wasn't that good from krazy kustomz and i find it really ####ed up that i'm paying for new quality goods and getting old, poor quality products. I am not doing business with these people after I get my products.
 
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